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International Systems Engineering, majority owned by BAE Systems, delivers mission-critical IT solutions, services and cutting-edge technologies to organisations within the Defence, Aerospace and National Security sectors in the Kingdom of Saudi Arabia. My role was to manage Turn-Key-Projects for clients including Royal Saudi Airforce, BAE systems IM&T and Saudi Training and Development. The role involved Service Introduction and delivery. A key achievement was the introduction of a new service desk solution for ISE headquarters in line with KSA vision 2030.

Responsibilities: (for all projects within the portfolio)

  • Key account management. Manage relationship with customers and all stakeholders
  • End to end project management from identifying customer requirements to delivery of end solution.
  • Respond to RFP/RFQ, Bid and Proposal Management. Develop costed statement of works and bill of materials
  • Manage project execution Including planning, resource management, budget management, scope definition, requirements capture and deliverables management
  • Regular monitoring of actual progress against the project milestones keeping stakeholders / senior management updated on progress.
  • Identify and appoint vendors, for procurement of appropriate systems and service
  • Liaise with vendors and service providers for quick resolution of project issues
  • Review current systems and procedures, identify the areas for continued improvement and recommend corrective action as required.
  • Manage project through UAT and transition to live. Develop UAT test cases with the customer
  • Manage Handover of projects to BAU support teams

Achievements:

  • Business analyses and project delivery for migration of applications to secure network
  • RFQ response, prototyping, requirements capture solution design for HR Call Recording Solution
  • Business need definition for Introduction of Service Now. Introduction of ITIL processes for service delivery
  • Delivered Infrastructure refresh proposition working with Dimensions Data and utilizing Palo Alto firewalls
  • Developed technical proposals to support RFP for new business including for the Saudi Royal Airforce (RSAF)
  • Developed and managed bid to fit out new building with IT services for Electronic Warfare Centre Riyadh

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